Important Information regarding Coronavirus (Covid-19)
Update 5 - 10th June
We will be operating a Monday to Saturday service from 9:30 to 5:30 each day with a plan to restart on-site work in the next week or so. Give us a call for more details.
Update 4 - 28th May
As we try and assist those returning to work, we will be opening 7 days a week from now on with our usual 5.30 closing time during the week and 3.30 on weekends.
Update 3 - 19th May
We have been following the situation and as part of our gradual move back to full service we are now opening Tuesday to Saturday, 9:30 to 5:30 for your convenience. We ask you to still observe contactless drop-off and distancing rules. Many thanks.
Update 2 - 4th April
After reviewing the situation and what others in our industry are doing we feel that there is some justification for opening with reduced hours to support homeworkers and those educating their children using home computer systems.
We will therefore open Tuesday to Saturday, 9:30 to 3:30 from the 7th April.
In order to do this safely; please observe the following rules:
Only 1 individual in the repair centre at any time. If you see others inside; please wait outside until called in.
Please follow government advice regarding distancing rules. https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people/guidance-on-social-distancing-for-everyone-in-the-uk-and-protecting-older-people-and-vulnerable-adults
We aim to have the book in process "contactless" for the safety of staff and customers; on entering the store, place your laptop/desktop in the highlighted area and follow the instructions from staff, keeping in mind the 2m distancing rule.
Where possible we ask that you wipe down machines with an antibacterial wipe before arriving. We will be doing the same before working on machines and once more before returning machines to customers.
Please note that the repair centre is running on fewer staff than normal and with shorter hours. We advise customers that there may be an increase in our usual repair times.
Update 1 - 23rd March
Following on from the UK government announcement on the 23rd March, we feel closing our repair centre is the responsible thing to do at this time. We all must work together to halt the spread of this virus.
We are constantly reviewing the situation and hope we can be back servicing our customers as quickly as safely possible.
Please rest assured that our customers with managed security software will continue to be protected during this closure and pre-paid contract customers should contact us via email if they require urgent assistance.
We are unable to take on new customers during this time.
We want to be here to assist you when the time is safe to do so.
In the meantime please stay safe and let's beat this thing together!
Feel free to email the directors, Ian and James, by clicking here if you have any
questions or concerns.